What is Case Management?

Reduce your operating costs and increase efficiencies with the right solutions from Equiniti ICS.

Case Management

Our proven case management systems are fully compliant with legislation to ensure all processes are observed, key decisions are accountable and documents are stored securely. Furthermore, they can be integrated with a workflow module to automate your business processes.

Customer Relationship Management

A holistic, detailed view of each customer gives you the power to increase sales, deliver a consistent and efficient service, make informed decisions, and increase customer numbers – and is exactly what CRM from Equiniti ICS delivers. The Microsoft- based product view of each customer, from initial contact through to post sales and service. Allowing you to simplify marketing and sales processes, perform detailed business reporting, share information, and automate activities throughout the business. Integrated solutions for Citizen Relationship Management, Grants Management, and Citizen Self-Service are also available.

Complaint Management

Our Complaint Management Software is flexible, robust and scalable and ensures your complaints are processed securely and efficiently. It can be implemented with a variety of third part components to facilitate advanced complaint handling, with increased document storage, enhanced business workflow, sophisticated reporting capabilities and powerful search and retrieval mechanisms.

Regulatory Compliance

Equiniti ICS’s Regulatory Compliance Software has been implemented by some of the most highly regulated organisations in the UK. It enables increased efficiency and expedites case handling, whilst maintaining full compliance with legislation and regulation.

Criminal Justice

Tailored specifically for the Criminal Justice sector, Equiniti ICS’s criminal justice case management solution is built on the understanding that security, traceability, accountability, accessibility, reliability, and performance lie at the forefront of your needs. End-to-end case handling and 360 degree visibility of all aspects of case progression are an integral part of the scalable, flexible and robust solution.

Health & Safety Management

Equiniti ICS’s health and safety management solution standardises, automates and optimises the incident handling process and the administration of health and safety in the workplace. Effectively streamlined business processes ensure that you are working at, optimum efficiency, saving you invaluable time and money.