Complaint Management Software

Equiniti ICS understands your need to handle complaints professionally, consistently and above all - efficiently.

Our complaints management software is flexible, robust and scalable and ensures your complaints are processed securely and efficiently. It can be implemented with a variety of third part components to facilitate advanced complaint handling, with increased document storage, enhanced business workflow, sophisticated reporting capabilities and powerful search and retrieval mechanisms.

Additional modules, such as workflow can be easily integrated into the solution to automate business processes and ensure document storage and retrieval can be handled quickly.

Our complaint management software allows you to record and track customer complaints from notification to resolution, ensuring that you maintain customer satisfaction at every step of the complaint process.

Key benefits

• Streamlined handling process, to ensure that complaints are managed proficiently
• Improved customer service through root cause analysis of the complaint
• Simplified complaints tracking and monitoring of complaint handler performance
• Operational and executive reporting, to assist the publication of complaints data
• Scalable storage solution, ensures detailed and long life-cycle complaints can be retained for extended periods
• Powerful storage and retrieval of records

To help reduce complaints and increase your customer loyalty, contact the Equiniti ICS team.